Fios Install…
The time has finally come. After several years in the waiting Fios has finally come to my area. Here is how it all went down.
Placed the order on the web which went very smooth, never had to talk to a single human being, the way I like it. Install was schedule for 12/28 between 8 AM and 5 PM.
On the 26th I received an automated call reminding me that Fios will be installed on the 28th.
The 27th I receive a call from a real life human being telling me that the Fios Tech will be at my house before noon on the 28th.
9 AM 12/28 the Tech rolls up in his Van. In 3.5 hrs time everything is installed and running. Perfect!
At 3 PM I realize that "subscription" on demand is not working. Place a call to Verizon tech support. First two attempts are meet with this number is not in operation. Third attempt I get through to the automated system. It resets all the boxes to no avail. She tells me to call back in 30 minutes if it's not fixed and that I will get expedited to a real live human being. Once every came back online I call back, the first three times I try to get a real live human being I get disconnected..."I'm sorry but we can connect you at this time." On the forth, I finally get through, after a nice 30 minute wait. He resets the equipment again and tells me to wait 24 hrs. I ask him to double check that everything is setup correct with the account; of course he assures me that it is.
15 hrs later...still no hbo on demand and I’m not waiting for another 9 hrs. I call, wait on hold for 41 minutes, get a tech. Oh no, subscription on demand is not setup correctly, it was on the order but no one actually followed through on it. Oh double no, the department which sets all that up only works Monday through Friday, so it can't be fixed at that time. So to Monday I wait. Apparently the request is already in the queue and should be fixed on Monday. So we'll see...
Verizon Fios Install: ***